Canada & International Shipping:
We ship Canada wide as well as internationally. We use Canada Post, UPS, Purolator, Canpar & FedEx for our shipping solutions. Large shipments, 50kg or more may be shipped by freight. Shipping costs are automatically calculated by the carrier during the checkout process. Any additional shipping charges incurred as a result of incorrect or incomplete address information as well as delivery refusal will be at the customer's expense.
All orders are shipped "Signature not required" unless otherwise requested (additional charges may apply).
All orders are shipped directly from our Mississauga, Ontario warehouse.
Please note that international shipments may incur additional charges such as brokerage, duties, taxes or other cross border related fees. These fees are NOT calculated during the checkout process, are NOT charged by Filaments.ca and are completely out of our control. It is important to note that Filaments.ca does NOT charge any additional fees beyond what is stated on the order invoice. Any cross-border related fees are the sole responsibility of the purchaser and are handled between the purchaser and the country the good being imported into, including any related agencies and/or customs brokerage companies.
Free Shipping:
We offer free shipping within Canada for orders totaling CAD$125 or more before tax. We also offer free shipping within the 48 contiguous United States for orders totaling CAD$200 or more before tax. To take advantage of this offer, please choose the free shipping option during the checkout process.
We reserve the right to choose the most economical shipping method. The shipping fee coverage for the free shipping option is limited to shipping services with charges up to CAD$50.
Free shipping does not apply to bulk or custom orders with discounted pricing.
FedEx Overnight:
Please note that our cut-off time for shipping overnight is 03:00 PM (Eastern Time). This means that if you choose FedEx Overnight as your shipping option, the order must be placed by 03:00 PM (Eastern Time) in order to get the order the next business day (FedEx overnight orders placed on a Friday will be delivered the following business day / Monday). It is important to follow this cut-off time in order to allow our warehouse time to prepare your order and still hand it over to FedEx on time for their overnight service.
Tracking Numbers:
As soon as your order is fulfilled, you will receive an email confirmation including your tracking number. Some shipping options such as envelopes may not have a tracking number.
Failed Deliveries:
Please note that in case of a refused delivery or if a shipment fails to be delivered to you because no one is home or available to receive the package, the courier WILL send the package back to us at OUR expense. When this happens, we will try to contact you and make further arrangements. These additional shipping charges incurred as well as charges to re-ship the package, will be forwarded to you, the customer. Therefore, please ensure that someone is always available to receive the package or pick it up from your local post office/courier facility before the courier ships it back to us.
Processing Time:
We strive to ship out orders as soon as same day for all orders placed by 2pm EST. Although depending on order specifications, it can take between 24 to 48 hours. Unexpected issues may further delay this process and will be communicated accordingly.
Out of Stock & "Sold Out" Products:
The inventory in our online store and the inventory in our warehouse are synced. When you purchase a product on our online store it means the product is already in stock and ready to ship. But on very rare occasions, technical issues might cause this sync to fail, and one or more of the products purchased might be out of stock. IF this happens, we will offer an alternative product or refund you for the out of stock item/s. Your order may be marked as "partially fulfilled", meaning we will immediately ship the items that are in stock and the rest will be shipped as soon as the item/s are back in stock.
Products marked as "Sold Out" or "Unavailable" are normally available again within 1-4 weeks. Feel free to check back or contact us for information about availability of specific products.
Order Pick Ups:
Customers in the Greater Toronto area are welcome to pickup orders at our Customer Pickup location in Mississauga. Please note that we require at least 1 business day notice for pickup orders. When placing an order online, simply choose the "PICKUP" option on the checkout page. After we process your order we will send you an additional email with details about the date and time your order will be ready to be picked up.
Pickup Address:
7355 Torbram Rd.
Unit 15
Mississauga ON
L4T 3W3
Please have your ID ready to pick up your package.
Buy in Store:
Products can also be purchased directly at our Mississauga pickup location using credit, debit or cash.
