Filaments.ca Privacy Statement
We collect personal information from our customers in the regular course of doing business. This policy answers some of your most frequently asked questions, and lets you know exactly how we're protecting the information you entrust to us.
What personal information do you collect about me?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When you visit our web site, we also collect:
- the type of operating system and browser you use, and your ISP's city/province
- what pages you visit on our site and what links you click on
- your IP address
How do you use this information?
The main reasons we collect personal information from you are:
- to complete a sale or transaction with you
- to deliver products directly to you
- to limit the possibility of fraud when we process your returns
If it's a necessary part of any of these transactions, we also pass on your name and address to a courier company to complete a delivery.
We also use your personal information for other, secondary reasons, including:
- customer service
- to administer a loyalty program
We will also disclose your personal information if we are required by law to do so.
How do you get my consent?
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.
If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called "opting out". By opting out, you can tell us not to collect the information and/or not to share it with other companies.
How do I opt out?
If you received a promotional email from us, an opt out link is provided at the bottom of the email.
If you believe that you are a part of any other marketing list, please contact us for confirmation and/or opting out.
How do I get more information?
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
You can also contact the Office of the Privacy Commissioner of Canada for assistance between the hours of 9 am and 5 pm, at:
Phone: (819) 994-5444
Fax: (819) 994-5424
TTY: (819) 994-6591
or by mail at:
30 Victoria Street
or on the Web at: